HSN reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is HSN a safe and legitimate site to use? How do customers rate HSN? Is HSN a scam, what are the most common complaints?
HSN's customer service are rated: 4.5 - 2 ratings

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Knoji Staff
136
Posted Jul 23, 2018

Yelp

Generally, the feedback on HSN on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with HSN locally are have had some issues HSN's customer service, but generally have had a satisfactory experience with them.

You can see HSN's Yelp reviews here.

Better Business Bureau (BBB)

HSN has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on HSN to grade them, and they've assigned them a positive score. Most likely, HSN has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see HSN's BBB rating and scorecard here.

Glassdoor

HSN has positive feedback and reviews on Glassdoor. Out of 588 ratings HSN has received a 4 star rating by employees and former employees. This indicates that HSN has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see HSN's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned HSN about average to slightly below average ratings on Trustpilot. Consumers have posted 34 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used HSN may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see HSN's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with HSN.

Generally, the feedback on HSN among Redditors has been negative. Most of the responses to this thread about HSN were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on HSN here.

Shopping tip: (November 18, 2018): Use promo code WE352EF3349718FB to save 15% off at hsn.com — redeem it here. You can also view more HSN promo codes.

Amazon.com is also offering discounts on select HSN items on their website.

This user rated HSN's customer service: 4.0
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Joseph Anderson
10
Posted Feb 15, 2018

They love them and I do as well. They have great policy.

This user rated HSN's customer service: 4.0
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Not helpful
Rated 4.2 - 45 reviews

About HSN

HSN is a major catalog shopping company operating the e-commerce site hsn.com. HSN sells its products and services in the catalog shopping vertical, offering discounts and promo codes to its customers infrequently. HSN is very well-regarded among shoppers on Knoji, with 45 ratings and an average rating of 4.2 stars. HSN scores very highly compared to other brands in the catalog shopping industry, providing 20 e-commerce features to better serve its customers.

HSN's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
HSN offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
HSN offers free shipping on all qualifying orders. Get free delivery on your order from HSN, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
No
It appears that HSN may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
HSN accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
HSN accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
HSN accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that HSN may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
HSN supports a promo code box on their website. Check the HSN promo codes page for the latest coupon codes from HSN. Read full answer >>
Sales:
Yes
HSN runs a clearance and promotions page on their website. Check the official HSN sales page for the latest discounted prices and sales directly from HSN Read full answer >>
Military Discounts:
Maybe
It appears that HSN may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that HSN may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that HSN may not offer student discounts currently. Read full answer >>
Senior Discounts:
Yes
HSN offers special pricing and coupons for senior citizens. Get freebies, special coupons, and save up to 30% on purchases for seniors at hsn.com. See program details on their senior discounts page. Read full answer >>
Birthday Discounts:
Maybe
It appears that HSN may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that HSN may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that HSN may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that HSN may not allow coupon stacking currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that HSN may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that HSN may not offer Cyber Monday ad currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
HSN offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
HSN offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
HSN offers gift cards and discounted gift cards during special promotional events. Find gift cards for HSN. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that HSN may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that HSN may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that HSN may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that HSN may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that HSN may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that HSN may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that HSN may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
HSN offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that HSN may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
HSN offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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